Returns

Returns

We hope you love your Misimi jewelry. If something isn’t quite right, you may request a return within 14 days of delivery.

Return conditions

Items must be unworn, unused, and returned in their original condition and packaging. Please include your order details with your request. For hygiene reasons, pierced earrings can only be returned if they are faulty or incorrect.

How to request a return

Email contact@misimi-jewelry.com with your order number, the item you would like to return, and the reason for the return. Please wait for return instructions before sending your item back.

Refunds

Once your return has been received and inspected, we’ll let you know whether it has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to process the refund.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos. We’ll review the issue and help make it right.

Questions?

Contact us at contact@misimi-jewelry.com.