Frequently asked questions
Find answers to common questions about orders, shipping, returns, and caring for your Misimi jewelry.
After completing your purchase, you’ll receive an order confirmation email at the address entered during checkout. If you don’t see it, please check your spam or promotions folder. Still can’t find it? Email contact@misimi-jewelry.com with the name and email address used for your order.
Contact us as soon as possible at contact@misimi-jewelry.com. We’ll do our best to help, but we can’t guarantee changes or cancellations once an order has entered processing or has shipped.
Email us as soon as possible with your order number and the correct address. We may be able to update it before processing begins, but an address can’t be changed after the package has shipped.
Orders are usually processed within 1–2 business days. We ship within the United States via USPS Ground Advantage with tracking, with estimated delivery in 2–5 business days after dispatch. Delivery times are estimates, not guarantees. Weekends, public holidays, busy periods, and the destination may affect delivery.
Our published delivery estimates currently apply to orders within the United States. If shipping is available for another destination, the available options and costs will appear at checkout.
When your order ships, we’ll send you a shipping confirmation email with tracking information. Please allow a little time for the carrier to activate and update the tracking link.
You may request a return within 14 days of delivery. Items must be unworn, unused, and in their original condition and packaging. For hygiene reasons, pierced earrings can only be returned if they are faulty or incorrect. Please visit our Returns page for full instructions.
Email contact@misimi-jewelry.com as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.
Our collection brings together stainless steel jewelry and 18K gold-filled pieces made in Brazil, offering a mix of everyday essentials and more elevated designs.
Some pieces feature natural stones, pearls, enamel, or cubic zirconia. Check each product page for the specific materials and care guidance.
Care depends on your piece. Materials, finishes, and decorative details have different care needs, so we don’t describe our entire collection as waterproof.
To help preserve your jewelry’s finish, we recommend removing it before showering, swimming, or exercising, especially our 18K gold-filled pieces. Avoid contact with perfume, chlorine, salt water, and harsh chemicals, and check your product page for specific care guidance.
Materials and finishes vary by design, and skin sensitivities are personal. Check the material details on the individual product page before choosing your piece. If you have a known metal allergy or need more information, contact us before ordering.
Gently wipe your jewelry with a soft, dry cloth after wearing it and store each piece separately in a dry pouch or jewelry box. Avoid soaking 18K gold-filled jewelry or pieces with pearls, stones, enamel, or other delicate details. Follow the care guidance on the individual product page.
For more tips, visit our Materials & Care page.
Email us at contact@misimi-jewelry.com or use the form on our Contact us page. We aim to respond within 1–2 business days.